Shipping policy
Shipping Policy
Last updated: 01/04/2026
At AutoTech Workshop Solutions, we provide reliable, Australia-wide shipping with clear expectations in line with Australian Consumer Law.
Processing & Dispatch
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed before 12:00 PM AEST are usually dispatched the same business day. Orders placed after this time will be processed the next business day.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery timeframes listed below do not include processing time.
If additional verification is required, dispatch will occur once confirmation is completed.
Shipping Costs
Shipping costs are calculated at checkout based on location, weight, and selected shipping method.
Shipping Options & Estimated Delivery Times
We offer the following shipping options:
- Standard Shipping: 2–8 business days
- Express Shipping: 1–3 business days
Important:
All delivery timeframes are estimates only and are not guaranteed.
Delivery times may vary for regional and remote areas (including WA, NT, and Far North QLD).
Delays may occur due to courier networks, peak periods, weather conditions, or other external factors outside our control.
Once dispatched, delivery is managed entirely by third-party couriers. We cannot guarantee transit times or prioritise shipments.
Delivery Terms
Customers are responsible for providing accurate shipping details at checkout.
If an order is returned due to an incorrect address or failed delivery, additional shipping charges may apply for re-dispatch.
Where available, you may select Authority to Leave (ATL). If ATL is selected, the parcel may be left unattended. We are not responsible for loss or theft after delivery confirmation.
For high-value items, we may require signature on delivery and/or additional verification before dispatch.
Tracking & Delivery Support
Tracking details will be provided once your order has been dispatched.
For delivery updates, customers should contact the courier directly using the tracking information provided.
We can assist with enquiries where possible, but final delivery updates are provided by the courier.
Delays & Refunds
Delivery delays do not automatically entitle a refund.
Shipping fees are non-refundable once an order has been dispatched, except where required under Australian Consumer Law.
If a service is not provided as described or is significantly delayed, remedies will be provided in accordance with Australian Consumer Law.
In some cases, we may offer a goodwill resolution at our discretion.
Lost or Damaged Parcels Policy
We take care to ensure all orders are securely packaged; however, once dispatched, parcels are handled by third-party couriers.
If your order is lost or arrives damaged, you must notify us within 14 days of the expected delivery date.
Claims submitted outside this timeframe may not be accepted by the courier.
We will assist in lodging an investigation or claim with the courier.
Important:
We do not offer shipping insurance.
Under Australian Consumer Law, we remain responsible for ensuring goods are delivered. If an item is confirmed lost or significantly damaged in transit, we will provide a repair, replacement, or refund as appropriate.
Where required, customers may need to provide supporting evidence (such as photos of damage or packaging).
Partial Shipments (if applicable)
If part of your order is unavailable, we may ship items separately or contact you with an updated timeframe.
Contact
For any shipping enquiries, contact:
admin@autotech-wss.com
We aim to respond within 1 business day.